Support and evolution: Your product up 24/7 — without a team of your own.
Outsourced support, monitoring and development for your product. We fix incidents, ship new features and keep the site available — and you never hire or carry a team.
Where it usually hurts
Clients report the outage
The site stopped working and you heard it from customers. Every hour of downtime means lost orders and a damaged reputation.
The developer vanished
The previous contractor doesn't reply, holds the access, and the fix is needed today. Finding someone new for one task takes too long.
Improvements stuck in a queue
The task list keeps growing and no developer is free. Features clients are waiting for slip by months.
An in-house team costs a lot
Hiring a developer and a sysadmin means salaries, recruitment and time to get up to speed. One product rarely keeps them fully busy.
What the business gains
No team to hire
Support, DevOps and development outsourced. You don't carry headcount — you pay for results and closed tasks.
Availability and monitoring
We watch the product around the clock, catch failures before your customers do, and keep backups and a recovery plan.
New features without downtime
We develop the product in sprints: new capability ships regularly and to plan, without waiting for a free developer.
Tech debt under control
We fix bugs, update dependencies and close vulnerabilities. The product doesn't decay — it gets more reliable.
Proactive support: monitoring, regular releases and a transparent report on the hours.
Support and incidents
We respond to failures under SLA, fix bugs and answer your team's questions. Critical issues come first, with a response time you can count on.
- SLA on response and resolution time
- On-call rota and Telegram alerts
- Incident post-mortems
- A direct line to an engineer
Monitoring and servers
We watch availability, speed and errors. Backups, updates and a recovery plan keep the product safe from outages and data loss.
- Monitoring: uptime, latency, errors
- Daily backups + restore checks
- Dependency updates and security patches
- Hosting in Russia, under 152-FZ
Product development
We don't just keep it running, we move it forward: new features, improvements and A/B iterations, in regular sprints.
- A backlog with priorities
- Regular releases in sprints
- A/B iterations and metric improvement
- Development without product downtime
Transparency
Every month you get a report: what was done, how many hours it took, what's planned. You see what you pay for and you set the priorities.
- A monthly report on tasks and hours
- A transparent backlog (you set priorities)
- No overpaying for unused hours
- The volume scales in either direction
From brief to launch
- StartProduct audit, access, monitoring setuptech lead + DevOps
- Week 1Alerts, backups and the comms channel wired upDevOps
- DailyMonitoring, response to incidents under SLAon-call engineer
- Every 2 wksDevelopment sprint: features, fixes, improvementsfullstack
- End of monthReport on hours + next month's plantech lead
Pick the scope
Monitoring, backups, incident response, small fixes.
- 24/7 monitoring + alerts
- Backups + restore
- Response under SLA
- Up to ~10 hrs of fixes/month
- Feature development — not included
- Dedicated team — not included
Everything in Support plus regular development sprints and new features.
- Everything in Support
- Development sprints (2 wks)
- New features and improvements
- Security updates
- A/B iterations on metrics
- Monthly report + planning
Dedicated engineers on your product, with an extended SLA.
- Dedicated team
- Extended 24/7 SLA
- Priority releases
- Quarterly audit
- DevOps + security included
- Roadmap planning
Package prices are in the price list. We put an exact number on it after a free review of the task.
Price PDF