Customer portals: An account area that unloads your support team.
A customer account where people see their status, pay, download documents and sort things out themselves. Fewer support calls, higher loyalty.
Where it usually hurts
The same calls all day
Clients ring to check an order status or ask for an invoice. Managers spend the day on routine questions instead of selling.
Documents sent by email
Invoices and statements are sent by hand, and clients dig through threads and ask for them again. Closing the month drags on.
No status without a call
To find out what's happening with a request, the client has to get through and wait for an answer. Some never get through and leave unhappy.
Client data left unprotected
Personal data sits in spreadsheets and chats that everyone can open. A leak means a fine and lost client trust.
What the business gains
Services go digital
Requests, statuses, documents and payments move into the account. The customer sees it all without calling a manager.
Support gets breathing room
Customers close the routine questions themselves: order status, invoices, history, repeat orders. Support handles the hard cases.
Loyalty and retention
A convenient account is a reason to stay. Notifications and history bring customers back and lift repeat sales.
Data security
Roles, permissions, audit logs and data-law compliance. Customer personal data is protected and stays in Russia.
A working self-service tool: statuses, payments, documents, notifications.
Self-service
Everything customers normally phone a manager about lives inside the account: status, history, repeat orders, invoices and documents.
- Request and order statuses in real time
- History of transactions and enquiries
- Repeat order in one click
- A knowledge base / FAQ inside the account
Documents and payments
Invoices, acts and closing paperwork sit in the account. Payment in rubles, receipts and payment history. The customer's accountant closes the period without emailing a manager.
- Invoices and payment in rubles (YooKassa / SBP)
- Acts, contracts, closing documents
- Online fiscal receipts
- Export of history and documents
Access and roles
Flexible roles: owner, staff, accountant. Each sees only their own. Every action lands in the audit log.
- Role model and staff invitations
- Per-section permissions
- Audit log of actions
- Sign-in by SMS / email / SSO
Integrations and notifications
The account isn't an island: two-way sync with your CRM and 1C, notifications wherever the customer prefers.
- Two-way sync with CRM / 1C
- Notifications: push, email, messengers
- An API for a mobile app
- Webhooks for your own systems
From brief to launch
- Week 0Audit: which enquiries the account will absorbtech lead
- Weeks 1–2Scenarios, prototype, account designdesigner
- Weeks 3–7Development: auth, modules, paymentsfullstack
- Weeks 8–9CRM/1C integrations, notificationsfullstack
- Week 10Security, QA, deployment, trainingtech lead + security
- + 30 daysWarranty support after launchincluded
Pick the scope
Sign-in, profile, request statuses, documents, notifications.
- Sign-in + profile + consents
- Requests and statuses
- Documents and history
- Notifications (email/push)
- Online payment — not included
- 1C integration — not included
Payments, invoices, staff roles, integration with your accounting.
- Everything in Basic
- Payment in rubles + fiscal receipts
- Invoices, acts, closing documents
- Staff roles
- CRM / 1C integration
- Audit log + data-law compliance
Complex roles, multi-company setups, an API for a mobile app.
- Multi-company / branches
- Complex role model
- Public API + webhooks
- Mobile app
- Elevated data-protection controls
- Availability SLA
Package prices are in the price list. We put an exact number on it after a free review of the task.
Price PDF