Reputation management: A reputation that doesn't scare off customers.
We manage reviews and what search shows for your brand: monitoring mentions, defusing negativity, raising ratings on maps and marketplaces, pushing junk out of the top results. Customers google you before buying — let them find reasons to buy, not reasons to leave.
Where it usually hurts
Negativity at the top
Someone searches your company name and the first thing they see is an old scandal or an angry review. They never get as far as your site or a call.
Reviews left unanswered
A complaint hangs there for weeks and every new reader sees the company doesn't care. Happy clients, meanwhile, stay silent.
Low rating on maps
Nearby places on the map have higher ratings, and people pick them. A low-rated listing also gets shown less often in search.
The last to know
A wave of discontent builds on social media and review sites, and the company notices only once clients have already left.
What the business gains
Negativity stops costing you customers
One rude review near the top hands a hot customer to a competitor. We handle negativity quickly and publicly so doubt doesn't turn into a walk-away.
Clean results for your brand
When someone googles you before buying, the top should hold reasons to buy — not an old scandal and a one-star review site. We displace the junk with content we control.
Rating as a sales channel
The rating on maps and marketplaces feeds directly into both choice and ranking. We raise it through real work with customers, and that grows enquiries.
Customer voice put to use
Reviews are free feedback. We pass the systemic complaints to you: sometimes fixing the product is cheaper than putting out fires forever.
Systematic work on real reviews and search results: monitoring, replies, rating growth, displacing negativity — reported as a trend.
Monitoring mentions
We put a radar on the brand: review sites, maps, marketplaces, social, forums. We learn about negativity first, not once it's already top of the results and has scared off a hundred customers.
- Monitoring review sites, maps, marketplaces
- Mentions on social and Telegram
- Real-time alerts on negativity
- Sentiment and trend by platform
Handling reviews and negativity
We reply on behalf of the brand quickly, to the point and like a human being. Negativity is handled in public — we pull the unhappy customer into a conversation and a resolution, and every future reader sees that.
- A reply policy and templates in your brand voice
- Public handling of negativity
- Turning a conflict into a resolution
- Encouraging genuinely happy customers to leave a review
Search reputation management
We manage what a person sees when they search your company name. We lift useful content and push outdated negativity and junk review sites out of the top — by white-hat means.
- Audit of results for brand queries
- Content and placements to displace negativity
- Listings on maps and business directories
- Control of the top 10 for key brand queries
Ratings and feedback
We raise the rating on maps and marketplaces through real work, not manipulation that gets the listing banned. Systemic complaints become tasks: sometimes the problem is the product, and that's worth knowing.
- Rating growth on maps and marketplaces
- Collecting reviews from satisfied customers
- Systemic complaints turned into business tasks
- Reporting on rating and sentiment trends
From brief to launch
- Weeks 0–1Reputation audit: search results, ratings, sources of negativityreputation specialist
- Week 1Monitoring connected, reply policy agreedreputation specialist
- Week 2+Handling existing negativity, replying to reviewsreputation specialist
- Months 1–3Ratings rise, negativity displaced from resultsreputation specialist + SEO
- MonthlyReport on sentiment, ratings, search resultsanalyst
Pick the scope
A radar on mentions and handling reviews on the key platforms.
- Monitoring of mentions
- Replies to reviews (up to N platforms)
- Handling negativity
- Sentiment report
- Displacing results (SERM) — not included
- Managed rating growth — not included
The full cycle: reviews, rating growth, negativity pushed out of the top.
- Everything in Monitoring
- Rating growth on maps/marketplaces
- Cleaning search results for the brand
- Encouraging genuine reviews
- Analysis of systemic complaints
- No manipulation, no fakes
Urgent containment of a wave of negativity or a crisis, with search results defended.
- Rapid crisis handling
- Large-scale displacement of negativity
- A content shield on brand queries
- Coordination with PR and legal
- Daily monitoring and reporting
- A dedicated reputation specialist
Package prices are in the price list. We put an exact number on it after a free review of the task.
Price PDF