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04 · Stack and engineering

A CRM people actually work in.

Implementing and configuring Bitrix24 and amoCRM: pipelines, fields, permissions, telephony, email and site integration. Not “installed and forgotten”, but shaped around your sales process.

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Pipelines
built for how you really sell
Telephony · email
integrations out of the box
Training
so the sales team actually uses it
WHAT YOU GET

What the business gains

Pipelines for your process

We configure stages, fields and automation around how you actually sell — not around an abstract out-of-the-box template.

Integrations

Site, telephony, email, messengers, 1C. Enquiries and calls land in the CRM by themselves, with no manual re-entry.

Automation

Robots and business processes: task creation, notifications, stage changes. Less manual routine for the sales team.

Implementation with people, not just settings

We train the team and configure it so the CRM gets used. Without that, any configuration is dead on arrival.

WHAT'S INCLUDED

We map your sales process, configure pipelines and permissions, connect the channels and telephony, and train the team.

01

Pipeline configuration

Deal stages, required fields, access rights. The CRM reflects your process rather than the other way round.

  • Pipelines and stages for your process
  • Fields, required entries, autofill
  • Permissions and sales roles
02

Integrations and channels

Every point of contact in one place. Enquiries from the site, calls, emails and messenger conversations land in the customer record.

  • Site forms → deals
  • Telephony and call recording
  • Email, messengers, social
03

Automation and reporting

Robots send reminders, create tasks and move deals along; dashboards show where the pipeline sags.

  • Robots and business processes
  • Notifications and tasks
  • Reports by pipeline and by rep
WAYS OF WORKING

Engagement formats

Fix Price

Fixed quote

For work with a clear scope: we fix the quote and the deadline up front — and hold to them. No budget surprises.

Retainer

Monthly support

A dedicated team on your product for a fixed term and budget — support and new features without downtime or recruiting.

Time & Materials

Hourly (T&M)

For long projects that keep shifting: you pay monthly for the hours actually worked, and we adjust the plan as we go.

FREQUENTLY ASKED

Questions about this direction

Bitrix24 or amoCRM — which should we choose?
amoCRM if the focus is sales and simplicity; Bitrix24 if you also need tasks, documents, an intranet and telephony in one place. In a call we look at your processes and recommend accordingly.
Will you migrate data from our old CRM or spreadsheets?
Yes. We import contacts, deals and history from Excel or another CRM, preserving relationships and owners.
What if our salespeople won't use the CRM?
Usually the cause is awkward configuration and no training. We configure around the real process and train the team; resistance drops when the CRM saves time instead of adding work.
SEE ALSO
Stack and engineering1C:EnterpriseConfiguration changes, data exchanges and reports for how you actually account.Stack and engineering1C-Bitrix (websites)Sites and stores on Bitrix: development, extension, speed-up.Platforms and channelsYandex DirectSearch advertising that brings enquiries, not just spent budget.
Next step

We'll review your sales process free.

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